FAQ

All of our products are made in the USA. Our offices are in Incline Village, Nevada.

Juvenon was founded by Dr. Bruce Ames and Nathan Hamilton. Dr. Ames is a renowned scientist and Professor of Biochemistry at the University of California at Berkeley. Mr. Hamilton has been an executive at a number of consumer and biotech companies before starting Juvenon. He received his B.A in Physics from UC Berkeley and his MBA from Harvard University Graduate School of Business. Together, they have commercialized several notable supplements in the anti-aging category, helping millions support their health.

Each product page has detailed information pertaining to the rationale behind the formulation along with the research and clinical data which inspired its commercialization.

Find the status of your order by contacting a member of our Customer Service team to quickly look up your order status, receive tracking information. We’re available Monday–Friday, 9am–7pm ET or Saturday 9am-1pm ET at 1-800-588-3666. Or email our Customer Support team at cs@juvenon.com

Online orders can take up to one business day to process and ship. Standard/Free shipping utilizes various origin carriers and delivery times average 3-5 days

If you are not satisfied with your purchase for any reason or no reason, you can return an item within 60 days of delivery. All refunds are in store credit or applied to the original method of payment.

To initiate a return, you will need to request your Return Merchandise Authorization (RMA) number before sending back any products.

You can access the return portal in order to receive your RMA number by clicking here.

Any products returned without an RMA number will not be refunded. You may also contact Customer Service at 1-800-JUVENON (1-800-588-3666) or cs@juvenon.com, available Monday - Friday 9:00AM to 7:00PM ET, and Saturdays 9:00AM to 1:00PM ET for additional assistance. 

In order to assist you, we will need your name, email, order number, and the name of the product you would like to return.

Please note the following:

• The customer is required to pay for shipping the products back to the warehouse.
• Do not discard the product(s) before contacting us.
• Do not return items to our corporate address. Any items returned to our corporate office will not be refunded.

If you’re not absolutely satisfied with your order, please contact Customer Service at 1-800-JUVENON (1-800-588-3666) or cs@juvenon.com, available Monday - Friday 9:00AM to 7:00PM ET, and Saturdays 9:00AM to 1:00PM ET. We will ask for photos to look into any product issues or damages so please have this ready.

Currently, we only ship within Canada and the United States. We are working on shipping internationally though, so hold tight! We appreciate your patience and interest :)

We run different promotions all through the year for our customers. If you have questions about any of our special offers, please contact a customer service representative and they’ll be happy to help!

Subscription Purchase
A subscription purchase is perfect if you’re looking to establish a daily habit that supports you in improving your overall health and fueling your body with amazing nutrition every day. If you live a busy lifestyle or would just like peace of mind that you’ll never run out by forgetting to order, then a subscription is a great fit for you. It’s also a great option if you’re looking to save money on your initial purchase. Our subscription offers are always at a lower price because we understand that you're serious about building a relationship with our brand!

We’ll ship your products to your door every 30 or 60 days and you can modify your subscription or cancel at any time. By subscribing to Juvenon, you’ll receive discounted pricing and free shipping.

One Time Purchase
If you’re on the fence and want to give the product a try, then the one-time purchase option is for you. You'll get a one-time delivery of whatever offer you choose. 

Absolutely! On any subscription order and on one-time purchases above $75.

For orders placed on our online store, you can manage your subscriptions by logging in to your account. You can login to your account from our online store or by clicking the link on your order confirmation email.

For orders placed by phone, please contact customer service to help you manage your subscriptions. 1-800-JUVENON (1-800-588-3666)