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Returns and Exchange Policy

If you are not satisfied with your purchase for any reason, you can return an item within 60 days of delivery. All refunds are in store credit or applied to the original method of payment.

To initiate a return, you will need to request your Return Merchandise Authorization (RMA) number before sending back any products.

You can access the return portal in order to receive your RMA number by clicking here.

Any products returned without an RMA number will not be refunded. You may also contact a Customer Advocate at 1-800-JUVENON (1-800-588-3666) or cs@juvenon.com, available Monday - Friday 9:00AM to 7:00PM ET, and Saturdays 9:00AM to 6:00PM ET for additional assistance. 

In order to assist you, we will need your name, email, order number, and the name of the product you would like to return.

 

Please note the following:

  • The customer is required to pay for shipping the products back to the warehouse.
  • Do not discard the product(s) before contacting us.
  • Do not return items to our corporate address. Any items returned to our corporate office will not be refunded.

 

 

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